Fees for treatment are due on the day the treatment is provided. We do not operate an account in arrears facility. In some circumstances, we reserve the right to request payment in advance for certain treatments. Payment methods accepted are:
2) Payments through online portals
OdontoCure does not accept any payments by cheque.
Cancellations and Failed Appointments:
We require a minimum of 24 hours notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a blocking of further appointments. Please note that we cannot accept notice of cancellation by e-mail or text message, as these are not screened daily.
Continuity of Care :
It is our policy for each patient to see the same dentist on a continuing basis, to provide continuity of care. Patients may choose which dentist they would prefer to see routinely. If, for any reason, a patient’s dentist is not available when required, then arrangements will be made for the patient to see someone else within the practice for that time.
Personal Details :
It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.
Complaint’s policy :
At OdontoCure we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times. Complaints can be made via email through our online website contact form, by the patient or by an authorised person on the patient’s behalf. Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time.
No tolerance/Abuse policy :
We operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behavior, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, OdontoCure reserves the right to refuse treatment.
Data Protection :
We store all patient personal details on a secure computer system. All clinical notes, digital radiographs, digital photographs etc remain the property of OdontoCure.
Privacy Notice :
We are committed to protecting your privacy when dealing your personal information. When using this website or attending our practices, you may be asked to provide information by which you can be identified, but you can be assured it will only be used in accordance with this privacy statement.